Field of application
#Facilitation method for dealing with complex #challenges. It can be used in workshops and research projects that includes a group of stakeholders
Resume / Brief description
A Dynamic Facilitation Workshop starts with a certain topic on which every participant can give his/her opinion. No interruption is allowed as long as the person talks. The comments are written on cards or flipcharts along 4 panels and issues: Problem/Questions, Solutions/Ideas, Concerns/Objections, and Perceptions/Information. The facilitator takes the emotional element and the conflictive aspects out of the reflection round through differentiating and structuring the main arguments. Through this format every participant gets the chance to bring in their opinion and to listen to the other ones. The documentation and the process of listening provides at the end the opportunity to come up with joint solutions that are considering the different perspectives and arguments raised.
1. Students and graduates that want to learn innovative facilitation skills for their own research and for the facilitation of workshops
2. Members of the university or research departments that want to facilitate a meeting on a complex topic and that want to overcome linear facilitation approaches
3. For the facilitation of workshops and cooperation projects with outside stakeholders (e.g. businesses, support organisations, etc.) and for working out cooperation opportunities.
This format works especially with smaller and medium-sized groups of up to 15 people.
The Dynamic Facilitation methodology has the objective to overcome classic facilitation methods often based on a very linear defined sequence. Different aspects are the following:
· It provides a more dynamic approach to conducting meetings or workshops
· It overcomes the setting of a sequential structure. In difference, it follows no steps that build on each other.
· The content has no predefined agenda and not the objective of a clear outcome.
· The facilitator starts with a specific topic or problem or question, but he/she does not make sure that the group clearly follows this. Openess to what topics are emerging is a key objective of the methodology.
· The way of facilitation targets towards the emergence of content-related breakthroughs that provides the opportunity to develop more complexity-sensitive solutions.
When to use:
· When creative solutions are needed with building trust
· Participants really want to find a solution
· Issues have a strong emotional aspect and there are different perspectives involved
· Issues may have hidden facets
· 4 pin boards or flipcharts with 4 headings. If the group is a smaller one pin board with the use of different colored cards can also be an alternative. What is relevant are the 4 headings:
· Problems / Questions: here all statements are documented that are phrased as questions on how to solve the given issue
· Concerns / Objections: here all concerns raised to given solutions and ideas.
· Perception / Information: here all other statements, facts, or data the participants speak out independent if they are true or false are documented.
· Solutions / Ideas: here all possible solutions independent to which problem statement they belong are documented.
· 2 hours to 1 day.
· A shorter meeting might just start the process which then can be continued.
Implementation - Overview
The methodology is realized in four main phases.
Implementation - Guidelines
At the beginning of a Dynamic Facilitation process there is always an initial question or a problem that is really relevant for the participants and for which no solution is yet in reach. Based on this question, the process of reflection starts considering four main phases.
· At the very beginning there is a short check-in round in which each participant can describe his/her expectations and ask questions about the process.
· Everyone should have a chance to speak so that it is clear with which background he or she is present.
· The facilitator states that, in difference to classical facilitation, his/her role is not to follow an agenda. He does also not stop the group from changing the topic or focus. Instead, he allows spontaneous changes of direction.
· It is mentioned that during the workshop/meeting hierarchies are neglected and directors are becoming one among others.
· One of the group - usually the director or leading responsible person in the group - starts and says everything about the topic that is important to him or her. The facilitator listens intensively and writes down the contributions on the 4 flipcharts. In this way, all opinions, concerns and ideas for solutions are mentioned and documented.
· Afterwards each participant has the time to also say everything what is important to her or him.
· After everyone has made their perspectives visible, the inputs are well structured and differentiated.
· The facilitator again presents all the documented inputs and aspects that were pointed out, but in relation to the main headings. In this way he provides a summary of the discussion but in a newly structured way.
· Participants can have additional comments that are then written on cards according to the four headings.
· Reflection has been finalized, the group starts to reflect on the identification of further solution ideas.
· The next step is focusing on the question “Which solution ideas seem to be most helpful?
· Once the group decided on one (or more) solution directions, the reflection on the following question starts: “What do we have to do to realize the solution ideas?”
· Once the group has decided on concrete solutions, a classical method (e.g. like an action plan) can be used to plan in detail next steps.
Example of application:
Reflection workshop with university and research institute representatives to increase local knowledge transfer with local businesses
Description of the context
Many universities and research institutes have the challenge to work together with local businesses. For many scientists it is more interesting to work with international research projects then to apply their knowledge to local business challenges. On the other side, these local businesses require new applied knowledge from the knowledge organisations in the surrounding. Many university staff members as well as consultancies that want to promote these local knowledge networks face the challenge to encourage local knowledge transfer projects due to very different opinions in the university or institute itself,. At the same time all employees and scientists know that they have to become involved into these projects if they want to get access to certain financial incentives.
Consultancies like Mesopartner often make use of the dynamic facilitation methodology in these situations with a group of representatives of local knowledge organisations. The objective of these dynamic facilitation workshops is to explore opportunities for concrete projects with the local businesses and business organisations.
Identification of a topic: How can we strengthen the knowledge transfer with local businesses in the region?
Main discussion aspects
The discussion includes often very controversial arguments although the conflict between participants is reduced because everybody can express all their arguments, and nobody is allowed to interrupt the other. On this topic main discussion lines can be going into e.g. the following direction:
· Businesses need our support and we have to work locally
· Our international work is more relevant because it provides us access to state-of-the-art knowledge and international knowledge networks
· The staff is mainly familiar with international funding sources, less with local ones
· The reputation of the research institute and university research is based on publications. Why should we put the reputation into risk?
· The reputation would be high if we can demonstrate that we are able to apply our knowledge to the reality and to our own environment
There are more arguments against or in favour of the local knowledge transfer focus. In the following, some answers along the four headings are documented:
Problems / Questions:
· How can we assure both, staying involved in the international knowledge network as well as creating local business-research networks?
· How can we get more information about local funding opportunities for the initiation of local knowledge transfer?
· How can we change the incentives for reputation? Currently, the focus is mainly on the number of publications vs. the realization of local innovations
Concerns / Objections:
· The university / research institute cannot change the incentive system. Main employees and research scientists were selected based on publications and international research activities and rewarding systems
· Students have no additional time to do other knowledge transfer projects apart from their thesis
· Students are mainly interested to research topics that are related to international challenges
Solutions / Ideas:
· Starting pilot projects with students and professors inside factories to test opportunities
· Starting a local knowledge transfer initiative that provides also reputation to the university/research centre
· Doing a number of visits to motivated businesses to identify opportunities for knowledge transfer
· Providing incentives for local knowledge transfer projects (e.g. a local innovation contest)
· Moving into international knowledge networks which are also interested and promoting local knowledge transfer projects and learn with them
· Businesses are not really interested in knowledge transfer
· We cannot find a common language with local businesses. They are not listening and not innovation oriented.
· There are international donor organisations or a fund available in the country where we can apply for local innovation projects
The joint reflection with the staff members often changes at a certain point when all arguments and resentments are spoken out and structured. It provides often a breakthrough in which certain opportunities emerge. The result can be e.g. that other research institutes are also interested to start with a contest for students and young researchers to find local knowledge transfer solutions through cross-innovation workshops within businesses.
In this case a solution could look like this:
· As a first step it is decided to identify businesses that want to participate in such internal workshops inside the businesses in which the students and researchers first get an impression about the production process and products.
· Then the students /researchers will work with the professors on different solutions through a kind of cross-innovation workshop or in a kind of hackathon.
· The first result ideas are then presented to the local businesses.
· Local businesses provide comments. They can then express which solution direction sounds feasible or realistic.
· Another opportunity is that in the presentation and discussion of innovation ideas with the businesses more concrete and jointly defined knowledge transfer opportunities will emerge.
The example above is just one example where the dynamic facilitation methodology can help to move from a relatively complex topic discussion towards a concrete result. An action plan format can finally help to define concrete next steps if the example of knowledge transfer contest or cross-innovation workshop approach should become realized.
The Dynamic Facilitation requires a lot of attention from the facilitator. Thus, it is good to get support from another facilitator who writes down the cards while the leading facilitator moderates the process. Two facilitators would be good to be present. An alternative is to ask one of the participants to write cards or to document on flipcharts main issues based on the commands from the lead facilitator
Templates, Graphics for download
There are many graphics available in web search engines that visualize the main direction and logic of the dynamic facilitation. Have a look at nice visualisation ideas for flipcharts at the Community of Practice website http://www.dynamicfacilitation.com/index.html as well as in other internet sources:
Many more visualisation examples can be found in the internet.
- Explainer video
- Simple Graphic/Text
Written information on the method and step-by-step handouts:
· Dynamic facilitation Community of Practice page: http://www.dynamicfacilitation.com/index.html
· The Dynamic Facilitation Method: https://participedia.net/method/1692
· Online-Manual from the founder of the Dynamic facilitation Method, Jim Rough: http://www.co-intelligence.org/DFManual.html
· A manual for Dynamic Facilitation and the Choice-Creating Process, by Rosa Zubizaretta and Jim Rough (2002), https://de.scribd.com/document/403917595/Dynamic-Facilitation-Manual
· Choice-creating and Dynamic Facilitation:
· Dynamic Facilitation – How it Works (by Jim Rough & Rosa Zubizarretta): https://www.youtube.com/watch?v=MpESecMWtfE Ín this video the two authors explain the organizational & psychological aspects of the methodology.
More videos can be found in the internet. These suggestions mainly focus on the founders of the methodology.